Company Overview

For 29 years, clients in the private and public sectors have relied upon SOS International LLC (SOSi) for critical operations in the world’s most challenging environments. SOSi is privately held, was founded by its current ownership in 1989, maintains corporate headquarters in Reston, VA, and specializes in providing logistics, construction, training, intelligence, and information technology solutions to the defense, diplomatic, intelligence and law enforcement communities.

All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.

5-190107-8362: Quality Control - Senior Agent
LocationU.S. - Arizona - Fort Huachuca
Open Date1/8/2019

SOS International (SOSi) LLC. has an immediate opportunity as a Quality Control - Senior Agent located in Ft. Huachuca, AZ! This position will support a Quality Control program of our IT services contract, which provides enterprise systems and services in a cutting edge Cyber environment.


  • Work closely with Quality Control and the Program Managers to lead efforts with new and/or changing information technology projects across our program
  • Coordinate activities in the quality control program ensuring that all contract requirements and customer deliverable are being successfully achieved
  • Ensure continual service improvement by working with other Divisions and Team Leads, to ensure personnel are adhering to established ITIL processes and technical procedures
  • Provide administrative support for program and technical projects and ensuring suspense deadlines are met by working with appropriate mangers to set and track priorities
  • Assist with day-to-day operational aspects of a projects,and help identify when additional technical experts or other resources are needed
  • Ensure suspense dates are met in accordance with program/project plans for pre-installation and post-installation deliverables
  • Participate with identification, organization and management or risks and associated courses of action recommendations
  • Coordinate implementation plans to ensure they identify the level of support required, a rollback plan, training, and are fully communicated to all stakeholders


  • HS +4 or AA/AS +2 or BA/BS years IT, Management or business experience
  • ITIL V3 Foundations within 180 days of hire
  • Secret clearance or ability to obtain interim
  • Direct experience with Quality Control and Project Management highly desirable
  • Excellent team skills, excellent communications skills, written and verbal
  • Demonstrate initiative and be results oriented with flexibility and tenacity
  • Demonstrate the ability to continuously adjust priorities to reflect changing circumstances
  • Ability to work in a dynamic cross-organizational team environment
  • Strong dedication to provide quality customer service
  • Effective problem-solving skills and inherent decision-making ability
  • Strong analytical skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue
  • Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project manager
  • Willing to work overtime, holidays, and weekends as necessary


  • Work environment is normal office setting