Company Overview

For 29 years, clients in the private and public sectors have relied upon SOS International LLC (SOSi) for critical operations in the world’s most challenging environments. SOSi is privately held, was founded by its current ownership in 1989, maintains corporate headquarters in Reston, VA, and specializes in providing logistics, construction, training, intelligence, and information technology solutions to the defense, diplomatic, intelligence and law enforcement communities.

All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.


4-190109-8367: 911 Operations Specialist
LocationOverseas - Iraq
Open Date1/9/2019
  
JOB DESCRIPTION

SOS International LLC (SOSi) is seeking a 911 Operations Specialist for our current contract located on Camp Taji in Iraq.

ESSENTIAL JOB DUTIES

Takes incoming emergency and non-emergency calls for those seeking assistance
Routing responders in the field to emergency situations
Monitors the 911 emergency call system and provides the necessary response
Provides resources and information to callers in non-emergency situations
Operates the Giant Voice site wide notification system to distribute emergency information throughout the site
Coordinates emergency services response with the necessary stakeholders
Acts as a subject matter expert as related to Camp Taji;s emergency and evacuation plans and procedures 
Uses knowledge of communication techniques and equipment to administer the Operations communications function and emergency response systems
Possesses a working knowledge of fire and emergency services terms and techniques
Understands and uses basic dispatch codes, standard abbreviations and common terminology used by emergency/medical, fire and security service providers 
Adheres to applicable procedures and guidelines in the accomplishment of program objectives
Keeps stakeholders apprised of concerns/problems, updates, timelines and summaries related to emergency responses
Maintains records and files reports 
Demonstrates familiarity of the Camp Taji footprint and is able to identify and locate ECPs, guard towers, hard shelters, bunkers, DFAC, gyms, PX, medical clinic, fire station and other points of interest   
Knows local geography to include Camp Taji’s Green, Amber and Red Zones; Baghdad, Iraq and Middle East
Carries out duties of an Operations Specialist
Performs other duties as assigned

MINIMUM REQUIREMENTS

Associate’s degree in a related field, or an equivalent combination of education and experience, and three (3) years of experience directly related to Base Life Support Services
At least one (1) year of experience applying emergency response system regulations and procedures
Demonstrates a working knowledge of safety and security protocols 
Proven experience using various computer and radio systems to dispatch emergency responders
Able to multi-task and remain calm while communicating necessary information to a caller who may be in crisis 
Excellent customer service skills
Strong to advanced computer and software proficiency to include the use of word processing, email, spreadsheets and electronic presentations; high proficiency in typing, math, grammar and computers
Operates office equipment (e.g. Computer; Scanner; VoIP Phone; Printer(s), 
Familiar with basic radio rules and procedures
Familiar with Adobe Acrobat Pro and Illustrator
Organized, professional, courteous; possesses a strong work ethic and ability to grasp Mission requirements
Excellent oral and written communication skills including the ability to make significant presentations
Fluency and confidence in speaking the English language
Verifiable success working in OCONUS Federal Contracting with the Department of Defense, Department of State, Contingency Operations or other international assignments

ADDITIONAL INFORMATION

PREFERRED CERTIFICATIONS

DOD, IFSAC Public Safety Telecommunicator I & II
DOD, IFSAC Hazardous Materials Awareness
CPR/AED

WORK ENVIRONMENT

Living and working conditions at assignment location could be remote and uncomfortable
Long hours, exposure to weather and hazardous conditions
Personnel should be aware of moving on short notice and under adverse conditions

DISCLAIMER

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.