Company Overview

For 30 years, clients in the private and public sectors have relied upon SOS International LLC (SOSi) for critical operations in the world’s most challenging environments. SOSi is privately held, was founded by its current ownership in 1989, maintains corporate headquarters in Reston, VA, and specializes in providing logistics, construction, training, intelligence, and information technology solutions to the defense, diplomatic, intelligence and law enforcement communities.

All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.


5-190730-9371: Hardware Support Technician
LocationUS-South Carolina-Sumter/Shaw AFB
Open Date7/30/2019
  
JOB DESCRIPTION
STG, Inc., a wholly-owned subsidiary company of SOS International LLC (SOSi), is seeking a Hardware Support Technician to provide technical support in an enterprise level environment on Shaw Air Force Base.

*THIS POSITION IS CONTINGENT ON CONTRACT AWARD*

ESSENTIAL JOB DUTIES:
• Install, administer and maintain client machines, devices, peripherals and software, and provide and technical support to network end-users.
• Add, move and change client hardware and software to meet end user data, voice and video needs. Provide system support to clients operating on the network/domain.
• Configure client level software, modify software configuration, and perform basic configuration management functions.
• Notify the unit Equipment Custodian of any hardware relocation and equipment problems. Obtain an implementation checklist from the theater NOSC, NCC, or FSO before installing any equipment.
• Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions.
• Promote user awareness concerning unauthorized or illegal use of computer hardware and software. Implement client workstation software patches, security fixes, and service releases according to local instructions.
• Perform e-mail management and assist users with creating PSTs and moving official emails to electronic file plans.
• Assist with the tracking and management of OEM/COTS licenses, warranties, service level agreements renewals for client equipment and software.
• Update and maintain Enterprise network configuration and connectivity drawings, diagrams and engineering and installation documentation, and publish semi-annually.
• Develop and submit an Enterprise Networks Monthly Status Report.

MINIMUM REQUIREMENTS
• 2+ years experience in a help desk or technical support role.
• Associates degree in related field or an additional 2 years experience in a technical support role.
• Must have an active Secret Clearance.
• DoD 8570 IAT-II compliant (Security+ CE, GSEC, CCNA-Security, SSCP).
• Must have expertise in Windows 10 for PCs and 2012/2016 on the server-side.
• Strong organizational skills and attention to detail with the ability to manage priorities
• Must have outstanding oral communication and customer service skills.

ADDITIONAL INFORMATION
DESIRED QUALIFICATIONS:

• Experience using and contributing to a knowledge management database.
• Able to handle high priority problem calls and interact with clients at varying organizational levels.
• Fluency in a foreign language.

WORK ENVIRONMENT:
• Work environment is typical for an office setting.