Company Overview

For 30 years, clients in the private and public sectors have relied upon SOS International LLC (SOSi) for critical operations in the world’s most challenging environments. SOSi is privately held, was founded by its current ownership in 1989, maintains corporate headquarters in Reston, VA, and specializes in providing logistics, construction, training, intelligence, and information technology solutions to the defense, diplomatic, intelligence and law enforcement communities.

All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.


1-190830-9514: Service Delivery Manager
LocationOverseas - South Korea
Open Date8/30/2019
  
JOB DESCRIPTION

*** This position is contingent upon a contract award ***

 

STG, a wholly-owned subsidiary company of SOS International LLC (SOSi), is seeking a highly qualified Service Delivery Manager to join a program providing critical network operations and maintenance services for our government customer. The ideal candidate will have proven experience supporting Command, Control, Communications, Computers, & Intelligence (C4I) IT systems and services.

Essential Job Duties

  • Responsible for ensuring the timely process through which problems are controlled, including problem recognition, research, isolation, resolution and follow-up steps.
  • Requires experience and understanding of MIS environment.
  • Ability to resolve complex problems immediately, while more complex problems are assigned to second level support or supervisor.
  • Ability to utilize problem management database and help desk system.
  • Provide guidance/training for less experienced personnel.
  • Other duties as assigned.
MINIMUM REQUIREMENTS
  • Bachelor’s degree in an IT related discipline.
  • Active DoD Secret clearance based on a T5 level investigation.
  • 10 years of experience or more managing and supervising a multi-work center IT support staff.
  • Three (3) years of experience in managing, or working in a customer-support Service Desk for an IT services contract for 10 or more people in the past 10 years.
  • Possess Certified Protected Distribution Systems (PDS) inspector certification in accordance with Army standards and regulations
  • IAT Level III certification
ADDITIONAL INFORMATION

Desired Qualifications

  • Master's degree with eight (8) years of experience.

Work Environment

  • Normal office working conditions.