Company Overview

For 30 years, clients in the private and public sectors have relied upon SOS International LLC (SOSi) for critical operations in the world’s most challenging environments. SOSi is privately held, was founded by its current ownership in 1989, maintains corporate headquarters in Reston, VA, and specializes in providing logistics, construction, training, intelligence, and information technology solutions to the defense, diplomatic, intelligence and law enforcement communities.

All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.

6-190802-9390: Compensation Specialist- Pay Intake
LocationU.S. - South Carolina - Charleston
Open Date8/5/2019

STG, a wholly owned subsidiary of SOS International LLC (SOSi) is seeking a Compensation Specialist in the Pay Intake Division. Pay Intake is the main point of entry for all payroll action requests submitted to the American Pay Processing Department by HR bureaus, timekeepers, and posts.


•Indexes emails and extracts documents to manage workload using Adobe Acrobat and the American Pay and Annuitant Pay Processing Document Imaging System (DIS).  Sending responses using the Pay Intake Email Signature Guide to the sender and managing work in the Pay Intake inbox.
•Review emails in the designated Intake folder against the Payroll Employee Action Request (PEAR) and the Annuitant Pay Processing LE List to ensure the request meets completeness and correctness requirements. Once validity is confirmed, e-mails will either be indexed to the employee’s box in DIS or sent to the Indexing Review folder for a secondary review.
•Accurately determine where the correspondence needs to be routed if a request is not processed by American Payroll or Annuitant Payroll.
•Follow procedure for invalid submission requests.
•Operate office machines, such as copiers, scanners, fax machines, voice mail systems and computers.
•Professionally communicate with co-workers, management and customers (internal/external) via email, IM (instant messaging) and in person. 
•Assist with on-going training for new employees on Pay Intake duties
•Assist with the timekeeping folder when requested.
•Analyzes Payroll Customer Support tickets and checks for PEAR and APPLE completeness/correctness requirements and either index or route the email to Indexing Review when applicable.
•Perform electronic filing of time sensitive information and sensitive payroll documents through the use of the American Payroll Document Imaging System and Pay Intake Outlook Mailbox.
•Perform other payroll project duties as required like scanning documents for Funds Control or Annuitant Pay Processing, locating effective dates for overpayments, researching in Report. Web



•Security Clearance: Secret-must have Interim Secret to start
•Education: Two-year college degree and one-year experience working in a helpdesk or call center environment.
•Experience: Personnel shall possess superior multi-tasking, customer service, organizational, oral and written communication skills, as well as a strong attention to detail. Requires intermediate experience with computer-based applications to include, MS Office Suite (Excel, Outlook and Word).


•Prefer experience with CAPPS (Consolidated American Personnel & Payroll System), GFACS, Report. Web, Microsoft 2007 and 2010, GFS Knowledge Base, GEMS (Government Employee Management System), Excel, DIS (Document Imaging System) and other software systems.

•Work environment is normal for office setting in a multiple (closely located) building campus located in a Federal Facility
•The workday is 8-hour and 45-minutes including a 45-minute non-compensated lunch
•Core hours are from 9am-3pm